Principles of good customer service Essay - 1011 Words

Principles of good customer service It is very important to give excellent customer service when out in resort working as a rep. customer service can be given by one person or alternatively it can be given out as a team. This is to ensure that the customers get the best from there holiday, and so that they build a rapor with you to gain trust for them to come back time and time again. Seeing the customer happy also benefits you as a rep and gives you good job satisfaction. There are many different types of giving good customer service: Body language When dealing with a customer you must always use positive body language. Giving lots of eye contact is always good because the customer feels that you are giving them you full†¦show more content†¦You dont get a second chance to make a good first impression, Impressions can be easy to make but harder to change. Last Impressions It is not always first impressions that count because last impressions are also as important. Find ways to leave your customers feeling valued, cared for and happy to have patronized you. Strive to leave them with smiles on their faces. If your customers last impression in any given matter isnt favorable it may literally be our last transaction with them. Make sure your relationships are lasting ones, by making last impressions favorable. Personal Presentation The way that you present yourself shows the customer that you are bothered. It is always important to look smart with ironed clothes, clean nails, and nice makeup and make sure that you smell nice as customers will take notice of this and this also counts for your first impressions on them. Make sure that you speak to your customers in a professional manor, do not using slang or offensive words as this will steer your customers away from you and they may not want to speak to you in the future this also shows the customer that you are not concerned about them. Communication Be clear when speaking to other members of your team, customers or when filling out necessary forms orShow MoreRelatedThe International Accounting Standards Board Essay1660 Words   |  7 Pages15: Revenue from contracts with customers. The reasons for issuing a new standard was because IAS 18 was broad and therefore lead to confusion and inconsistencies in the treatment of similar transactions. The new standard results in different accounting implications in the annual financial statements of Transnet. To evaluate the accounting implications of IFRS15 it must be compared with IAS 18. One major implication is the change from recognising revenue from services rendered by using the percentageRead MoreInternational Financial Reporting Standards And The International Accounting Standards Board1236 Words   |  5 Pagesinformation to users of financial statements through improved disclosure requirements (Revenue Recognition-Joint Project of the FASB and IASB, 2016). 1.0 Introduction There are many different types of accounting standards and principles in the business world. It would be difficult for financial markets to operate and compare reports with these different various standards. Therefore, the International Accounting Stands Board have developed a new way of reporting financial informationRead MoreService Quality And Key Dimensions Of Quality Essay1403 Words   |  6 PagesThis paper will tackle on service quality and key dimensions of quality, SERVQUAL Model, Kanban concept, lean process techniques and the ten principles of a good business process management. SCENARIO Your Chief Executive Officer is passionate about improving the quality of services provided by your organization and needs everyone to understand the importance of providing s quality service of care to achieve customer satisfaction and customer loyalty. As a newly promoted service manager in your locallyRead MoreThe 6 Principles Of The Principle Of Persuasion791 Words   |  4 Pages The 6 Principles of Persuasion The Principle of Reciprocity is defined by McLean (2010) as â€Å"the mutual expectation for exchange of value or service† (p. 538). This principle is based on the need or want to receive a benefit from the giver of a product or service. This can include being courteous to a customer and the receiver feels comfortable with the giver and gains trust in the product or service through the givers actions. The Principle of Scarcity, according to Staff (2010) is â€Å"an economicRead MoreStep 5: Recognize Revenue When (Or As) The Entity Satisfies1426 Words   |  6 PagesProducts or services are transferred when the customer obtains control. The transfer of control to the customer represents the transfer of the rights regarding the products or services. After that, the customer has the right to use the products or services. For each performance obligation, an entity should determine whether the entity satisfies the performance obligation over time by transferring control of a good or service over time. One of the following criteria should be met: 1. The customer simultaneouslyRead MoreManaging Service Delivery : Individual Report Essay1664 Words   |  7 Pages MANAGING SERVICE DELIVERY INDIVIDUAL REPORT Due Date: 26 June 2015 Joahnna Esguerra Lecturer Mujalni C. Karay Jr. 1. SERVICE QUALITY: It is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. (American Society) It is the ability of a product or service to consistently meet or exceed customer expectations. Service quality is the relation of customer’s expectation with company’s performance. A companyRead MoreIn-N-Out Burger Case Study Essay1204 Words   |  5 Pages1) In the eyes of its customers, In-N-Out Burger provides them a huge value that they are willing to go well out of their way for. From In-N-Out’s beginning, their marketing plan has been simple and effective in order to capture value from its customers. For this to happen, In-N-Out needs to understand the market place and their customers needs and wants. In this case, In-N-Out knows that their customers do not just want a burger from a large chain restaurant, but one from a restaurant that has keptRead MoreService Quality And Quality Management Essay1510 Words   |  7 PagesService quality can be defined as the reflection of service delivery by finding the gap between the perceived service and expected service. There are 8 dimensions for quality , they are performance, features, reliability, conforma nce, durability, service ability, aesthetics, perceived quality and value. Total quality management depend mainly on quality control tools and previously developed quality techniques. It’s a process of continuous quality improvementRead MoreService Quality : Services Quality Essay1687 Words   |  7 PagesService Quality Service quality means individual satisfaction (Braid. L, personal communication, June 2015) Service quality is a realization in client dealings. A business or organization with excellent service quality will meet client expectation while can remain economically competitive in the market. A business should to require to be known for how it is superior to anything its contenders. In the event that the business offers the best client benefit in the nearby market, then that could shapeRead MoreNotes On The Hospitality Industry Essay1616 Words   |  7 Pages.101 Principles of hospitality management Lecturer:-Zaina Therasia Student name: - Mohammed Sakil Student ID:-20151471 Student name: - Amanpreet Singh Dhanoa Student ID:-2015475 TOPIC: - NOVOTEL Hotel Contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 1.1 outline of the report†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Hospitality Industry†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦2 2.1 History †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦

Oedipus The King, Oedipus Downfall And Lack Of Divine...

THESIS STATEMENT In Sophocles Oedipus the King, Oedipus’ downfall was a result of the sin of hubris, as he believed that he obtained attributes of divinity, which blinded him from the truth. PURPOSE STATEMENT Through evaluation and analysis of literary criticisms on Oedipus the King, it is shown that the reason for Oedipus’ downfall was his hubris and lack of divine attributes. INTRODUCTION Oedipus assumed he acquired the divine attributes making him further from the truth and nearer to his downfall. He thought that by being a king the attributes came with the title. â€Å"these attributes of divinity – knowledge, certainty, justice – are all qualities Oedipus thought he possessed – and that is why he was the perfect example of the inadequacy of human knowledge, certainty, and justice† (Bernard Knox). Oedipus’ certainty of knowledge stems from his encounter with the Sphinx making him believe he could solve any riddles in his life including Laius’ murder. His belief of certainty of knowledge also was initiated by his inflated ego, which caused him to sin. With the sin of hubris, Oedipus also assumed he could administer fair justice to any situation, even when he had no knowledge pertaining to the matter. This attribute can be easily depicted during the investigation of Laius’ death. Along with his belief that he was to adm inister justice and having the certainty of his own knowledge, Oedipus made rash and impulsive decisions throughout the play. These actions led to Oedipus’Show MoreRelatedQuestions On The Guilt Of Oedipus 1574 Words   |  7 Pagesbelieve that Oedipus’s fall is due to his Free will and the decisions he makes. Those who hold this belief hold that Oedipus made his own decisions, which is what led to his fall and that he was not compelled by some external source. P. H. Vellacott is a strong supporter of this theory. As such, in his famous essay, â€Å"The Guilt of Oedipus,† Vellacott argues that, factually speaking, Oedipus must have at one point thought to himself, â€Å"If the man I killed was my father, and if I overcome the Sphinx and marryRead MoreThe Heroes Of The Epic Of Beowulf By William Shakespeare1292 Words   |  6 Pagesordinances of the Gods that kills him. In Oedipus Rex, it is Oedipus’s inability to control his temper which proves a morta l flaw. Yet, In Beowulf, despite Beowulf’s heroism and his preoccupation with honor, he operates with free will and without the burden of a character flaw. Heroism is attached with its own qualities that make up the characteristics of Beowulf and Aeneas. Throughout Beowulf, his acts of heroism were highly praised. Many times, the king of the Danes praised Beowulf for his battleRead MoreAntigone - in the Action1889 Words   |  8 Pagesthat the sisters now face in deciding whether to properly bury their â€Å"evil† brother. This opening song of celebration and victory also serves to contrast Antigone’s opening statement of her intention to defy the king and his laws. After the burial is discovered and made known to the king, the chorus sings on the theme of man’s rise to civilization, â€Å"if he treats his country’s laws with due respect and honours justice by swearing on the gods, he wins high honours in his city† (Sophocles 367-369).Read MoreDeveloping Management Skills404131 Words   |  1617 Pages SKILL ASSESSMENT 280 Diagnostic Surveys for Gaining Power and Influence Gaining Power and Influence 280 Using Influence Strategies 281 SKILL LEARNING 283 Building a Strong Power Base and Using Influence Wisely 283 A Balanced View of Power 283 Lack of Power 283 Abuse of Power 285 Strategies for Gaining Organizational Power 286 The Necessity of Power and Empowerment 286 Sources of Personal Power 288 Sources of Positional Power 293 Transforming Power into Influence 298 Influence Strategies: The

Jefferson County School System Case Study Example

Essays on Jefferson County School System Case Study The paper "Jefferson County School System" is a great example of a case study on education. Initially, software development involved programmers' designings to facilitate a procedure/program or to solve a problem. This however changed when systems became so big and complex for an individual to develop and maintain them. Therefore, a team of specialists like programmers, architects, testers, analysts and users would work together to create and maintain a system. This new trend is what is referred to as the System Development Life Cycle (SDLC) and is what was adopted by the Jefferson County School. JCS abandoned its initial software in favor of SDLC to improve service delivery and also to reduce the cost of maintaining the system by cutting down on the number of system administrators/personnel.   Though SDLC was thought of as the Magnus opus of the institution, the system turned out to be the opposite. In fact, the only advantage it had over the traditional system was that it was a bit faster and could support and process more information. Aside from that, SDLC proved too complex for normal users. This is despite the fact that the workers had been given two-week training on the system prior to its use. It is worth noting that traditional systems were problem-oriented, that is, once a problem is discovered a program is created to solve the problem. However, this is not the case with SDLC. Traditional systems allowed users to be in control of the problem-solving process. SDLC, on the other hand, is designed to be in control as they reduce the role of users to keying in specific instructions while the main instructions are specified during the development of the system.For instance, JCS personnel complained that the new system controlled everything to the point that it even reje cted admitting students in classes with fewer students. Therefore, there were discrepancies in the number of students in each class, unlike in the previous system where everything was uniform. Due to its rigidity, the SDLC model poses a serious threat to a dynamic institution that constantly grows and changes. This is because remodeling, restructuring and recoding SDLC systems are hard and may take a long time, not putting into consideration the amount of money that would be used in the process. JCSS personnel was forced to adapt to this system due to the amount of money that the institution had put into the project.

From the comparative study of the film Essay Example For Students

From the comparative study of the film Essay This challenges the human psyche and we question and fear, how easily manipulated our emotions are. In both the texts, the supernatural element arises through apparitions, which also raises questions about the condition of the human mind. However, the supernatural element extends further than just questioning our susceptibility. Both texts contain this Gothic element to challenge religious beliefs. In James novella, the Governess never makes it to church, as she is not fit for church and this is juxtaposed to the supernatural apparitions. This shows the challenging of religious morals, as modernism questions Christian faith, showing insecurities of the society. Similarly, Amenabar deploys the supernatural element in his film to challenge religion, though with greater severity. The voiceover of Grace in the introduction of the film shows her as a devout Christian, but this is juxtaposed with her sceptical children who oppose her and dont believe God made the world in seven days. The revelation of spectres also influences us, when we see Grace punishing her children for lying about the noises in the house. We are made to feel ignorant. We also see that Grace is keeping them in the dark by suffocating them with religion. This challenges religion, but is questioning whether children are victimised by the adult world. The spectres haunt Grace, who only feels that there is something in her house, but does not see the spectres. It is very typically represented by Grace as something that is, diabolical and not human because it says so in the Bible which is her answer to everything. This attacks Christianity by showing no sign between healthy faith and unhealthy legalism. Grace becomes more and more paralysed by fear of things her rule book does not explain. We are forced to question religion what is moral and immoral, and, good and evil. We question the law of what is right and wrong and then we fear our society in the past. We also fear the present, knowing that we are becoming more and more legalised with more rules, legal institutions and contracts. Furthermore, in both the texts we notice it is a woman who is driven mad by these spectres. This Gothic convention of a woman in distress is quintessential as it communicates the attitudes towards women. Amenabars film, teaches us of how men felt that a woman was weak and incapable of being a mother during the post World War 2 period, where women were unable to take care of the children and themselves. James novella, teaches us of the discriminating attitudes towards women during his period of writing, known as the Gothic era, which was a patriarchal age. It is an eye-opener to the exploitation of women. It also reveals mens misogyny and male hegemony through the disempowerment of women. My study of the Gothic genre has been intriguing and insightful. From the comparative study of the film, The Others and the novella, The Turn of the Screw I have learned of the significant purpose and value of Gothic fiction. It is a magnificent genre allowing the representation of the hidden darkness of the world. The study has been a wonderful experience and with this I strongly advocate the study of Gothic literature in schools.